Please use our complaint assistant in order to make a complaint. Click on the button "Complaint" in your account under "Your orders". Complaints cannot be processed by telephone for reasons of documentation.
5. Select a category.
Specify the reason for your complaint by using the category selection. An exact description of the damage/defaults of your order will ensure a fast processing.
6. Specify your complaint.
An exact description as well as sufficient illustrations help us to judge competent the defaults/damages complained and serve as proof for you. Your information will then be sent to us and processed immediately.