Frequently Asked Questions

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All prices in our shop refer to a whole set of wheels (4). Mounting, balancing and accessories are included.

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Of course it is possible to order single rims and/or complete wheels, too. Please add a complete 4-pieces set of your desired rim/complete wheel to your shopping cart and proceed to "Checkout". Right before submitting your order please click "Add a comment". Please enter into the field below the desired number of rims/complete wheels. If you order single complete wheels please do not forget to indicate their exact vehicle position (e.g. front left). Once you have placed your order our support team adjusts the number of products as well as the price (current price divided by 4 and multiplied by the desired number of wheels). Please note that for orders of individual rims or complete wheels, which do not result in a total of 4 pieces, we charge the following extra charges for small quantities: 1 rim = 6,-€ without VAT 2 rims = 12,-€ without VAT 3 rims = 18,-€ without VAT 5 rims = 6,-€ without VAT Furthermore, for orders of less than four rims or complete wheels, mounting accessories are not included in the shipment.

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In our shop you can choose from a great variety of brands and sizes. Our range of products includes inexpensive tyres as well as high-quality manufacturers. If you wish to order complete wheels, please select your favorite rim. In the product description, you will find suitable tyres offered in the categories "Budget", "Bestseller" or "Premium".

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All mounting accessories (such as bolts and spigot rings) are included in the shipment and the price, as long as standard accessories cannot be used. If this is the case, you will find a note on your invoice. All other accessories, such as adhesive weights, hidden valves, wheel locks and different cleaning products, can be purchased in the shopping cart.

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Unfortunately, a discount is not possible. Nevertheless, you may profit from our springtime, summer and winter specials, and our great service. The tyres we use are always new and not older than one year (DOT). Our prices do not only include the mounting, balancing and final quality test of the wheels. You can also rely on our customer support during your order and in case of complaints. You will receive ready-to-mount complete wheels which are 100% suitable for your vehicle.

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Our support team verifies the technical feasibility of each order. A product is suitable for your car if there is a valid type approval certificate and your vehicle has not undergone any technical modifications. After we have checked your order, you will receive an e-mail from us with all technically relevant details.

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Type Approvals are granted to products that meet a minimum set of regulatory, technical and safety requirements. They confirm that an item is safe and technically suitable for certain vehicles.

Since most of our products are from Germany the type approvals on our website are issued by TÜV. There are 3 different kinds of type approval certificates:

1) ECE - European type approval
The technical specifications of the product are identical to those of the original wheels of the vehicle. No further documents or additional vehicle tests are necessary.

2) ABE - German type approval
The technical specifications of the product are similar, but not 100% identical to those of the original wheels of the vehicle. The product is compatible if the type approval does not contain requirements concerning e.g. the brake system or the body of the vehicle. 

3) Teilegutachten – German type approval for technical components
The technical specifications of the product are different from those of the original wheels of the vehicle. The product is compatible if the type approval does not contain requirements concerning e.g. the brake system or the body of the vehicle.

We will inform you, which kind of certificate your wheels will come with, after we have checked your order. If there are any requirements concerning the compatibilty of the wheels with your car, we will contact you by e-mail or telephone before the products are sent out.

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We can offer you the following payment options: Bank transfer, PayPal, credit card and Amazon

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A financing request is quite simple. Just go to the checkout and select financing as your payment method. After you have finished your order, you will be redirected to the website of our bank where you can complete the financing contract. You will immediately be informed if your financing request is accepted and about further steps. Please note the following preconditions for a financing application: Employment during the last 3 months, residence and bank account in Germany, no negative Schufa entry, no student, apprentice, pupil or pensioner. Your installments are debited by the bank. We just arrange the financing. For more detailed information, please contact Commerzfinanz at 0049203/34695301.

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Since we have a lot of products in stock, the delivery time is 2-4 business days for alloy wheels only and 4-7 business days for alloy wheels with tyres. These times are valid for shipments within Germany only.

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You can get information about the status of your order at any time. Just log into your customer account on our website. Upon receipt of payment the delivery time is 2-4 business days for alloy wheels only and 4-7 business days for alloy wheels with tyres. These times are valid for shipments within Germany only.

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Yes. We offer delivery to some EU-countries. Here are the links to our local partners:

Austria: www.felgenoutlet.at

Luxembourg: www.felgenoutlet.lu

Great Britain: www.wheeloutlet.co.uk

Denmark: dk.wheeloutlet.com

Sweden: se.wheeloutlet.com

Finland: fi.wheeloutlet.com

France: www.foire-aux-jantes.fr

Belgium: www.foire-aux-jantes.be

Spain: www.tiendadellantas.es


All other countries: www.felgenoutlet.com

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Shipments within Germany are free of charge. Click here for more information and other countries we ship to: https://www.felgenoutlet.com/en/delivery-information/

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On the last page of the ordering process (“Check your Order”) you can enter a different shipping address. Just click on “Change”, edit the address and click on “Save New Entries”.

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No. For logistical reasons a customer pick up is not possible. We are an online shop only. Our products are stored in a closed and fully automated warehouse. Shipments are free of charge within the following countries: https://www.felgenoutlet.com/en/delivery-information

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Yes, you can return all products within 30 days upon receipt.

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We do not support private sellers. Our products are purchased from our official suppliers only.

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No. All of our products are new and unused.

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Yes. If you order complete wheels, they will be mounted and balanced. All necessary mounting accessories, such as bolts and spigot rings, are included in the shipment.

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No. Because of warranty regulations this is not possible.