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Frequently Asked Questions

Do you have questions about the payment, your orders or our delivery times? Do you need more information about your right of return? In our FAQ’s you can find all the answers. And if you are still unsure, do not hesitate to contact our support team!

Topics

Prices and Products

Technical Questions

Payment Options

Transport and Delivery

Right of Return

Other Questions

Questions

Do the prices in your shop refer to one wheel or a whole set of wheels?

I don’t want a whole wheel set. Can I order just one or two wheels?

Which kind of tyres do you put on the wheels?

Are accessories included?

Are there any rebates or discounts?

Do the wheels fit onto my car?

What is a type approval certificate?

Which payment options do you offer?

How long is the delivery time?

When will my shipment arrive?

Do you also ship to other countries?

How much does the shipping cost?

How can I enter a different shipping address?

Can I pick up the order myself?

Can I return the wheels if I don’t like them?

Do you also buy wheels?

Do you also sell used wheels?

Are complete wheels mounted and balanced?

Can I send you tyres and you mount them on the alloy wheels I have ordered?

Answers

All prices in our shop refer to a whole set of wheels (4). Mounting, balancing and accessories are included.

Yes. It is possible to order wheels individually. In order to do that, just add a complete set of the wheel you have chosen to your shopping cart. Then tell us the number of products you would like to have by writing a message in the field “Special Instructions”. Our support team will adjust the order and the price. Please note that our delivery service DPD charges additional fees for individual shipments: 1 wheel = 20€ 2 wheels = 30€ 3 wheels = 35€

In our shop you can choose from a great variety of brands and sizes. Our range of products includes inexpensive tyres as well as high-quality manufacturers. If you wish to order complete wheels, please select your favorite rim. In the product description, you will find suitable tyres offered in the categories "Budget", "Bestseller" or "Premium".

All mounting accessories (such as bolts and spigot rings) are included in the shipment and the price, as long as standard accessories cannot be used. If this is the case, you will find a note on your invoice. All other accessories, such as adhesive weights, hidden valves, wheel locks and different cleaning products, can be purchased in the shopping cart.

Unfortunately, a discount is not possible. Nevertheless, you may profit from our springtime, summer and winter specials, and our great service. The tyres we use are always new and not older than one year (DOT). Our prices do not only include the mounting, balancing and final quality test of the wheels. You can also rely on our customer support during your order and in case of complaints. You will receive ready-to-mount complete wheels which are 100% suitable for your vehicle.

Our support team verifies the technical feasibility of each order. A product is suitable for your car if there is a valid type approval certificate and your vehicle has not undergone any technical modifications. After we have checked your order, you will receive an e-mail from us with all technically relevant details.

Type Approvals are granted to products that meet a minimum set of regulatory, technical and safety requirements. They confirm that an item is safe and technically suitable for certain vehicles.

Since most of our products are from Germany the type approvals on our website are issued by TÜV. There are 3 different kinds of type approval certificates:

1) ECE - European type approval
The technical specifications of the product are identical to those of the original wheels of the vehicle. No further documents or additional vehicle tests are necessary.

2) ABE - German type approval
The technical specifications of the product are similar, but not 100% identical to those of the original wheels of the vehicle. The product is compatible if the type approval does not contain requirements concerning e.g. the brake system or the body of the vehicle. 

3) Teilegutachten – German type approval for technical components
The technical specifications of the product are different from those of the original wheels of the vehicle. The product is compatible if the type approval does not contain requirements concerning e.g. the brake system or the body of the vehicle.

We will inform you, which kind of certificate your wheels will come with, after we have checked your order. If there are any requirements concerning the compatibilty of the wheels with your car, we will contact you by e-mail or telephone before the products are sent out.

We can offer you the following payment options: Bank transfer, PayPal, credit card and Amazon

A financing request is quite simple. Just go to the checkout and select financing as your payment method. After you have finished your order, you will be redirected to the website of our bank where you can complete the financing contract. You will immediately be informed if your financing request is accepted and about further steps. Please note the following preconditions for a financing application: Employment during the last 3 months, residence and bank account in Germany, no negative Schufa entry, no student, apprentice, pupil or pensioner. Your installments are debited by the bank. We just arrange the financing. For more detailed information, please contact Commerzfinanz at 0049203/34695301.

Since we have a lot of products in stock, the delivery time is 2-4 business days for alloy wheels only and 4-7 business days for alloy wheels with tyres. These times are valid for shipments within Germany only.

You can get information about the status of your order at any time. Just log into your customer account on our website. Upon receipt of payment the delivery time is 2-4 business days for alloy wheels only and 4-7 business days for alloy wheels with tyres. These times are valid for shipments within Germany only.

Yes. We offer delivery to all EU-countries, Switzerland and Norway. Here are the links to our local partners:

Austria: www.felgenoutlet.at

Luxembourg: www.felgenoutlet.lu

Great Britain: www.wheeloutlet.co.uk

France: www.foire-aux-jantes.fr

Belgium: www.foire-aux-jantes.be

Spain: www.tiendadellantas.es


All other countries: www.felgenoutlet.com

Shipments within Germany are free of charge.

On the last page of the ordering process (“Check your Order”) you can enter a different shipping address. Just click on “Change”, edit the address and click on “Save New Entries”.

No. For logistical reasons a customer pick up is not possible. We are an online shop only. Our products are stored in a closed and fully automated warehouse. Shipments within the UK are free of charge.

Yes, you can return all products within 14 days upon receipt.

We do not support private sellers. Our products are purchased from our official suppliers only.

No. All of our products are new and unused.

Yes. If you order complete wheels, they will be mounted and balanced. All necessary mounting accessories, such as bolts and spigot rings, are included in the shipment.

No. Because of warranty regulations this is not possible.